The State Attorney had a business problem — how best to handle this volume of case files, so they could be quickly located, monitored, and tracked, especially given that court calendars and case hearing and trial dates can unexpectedly change. The demand of the courts and the ability of the office to react to those demands are critical business processes to the State Attorney and his staff.
Locating case files was a systemic problem. It was estimated that approximately six percent of the felony cases required staff to stop what they were doing to locate a file. At times, as many as five people might be involved in locating a case file. The time involved varied for locating a file, but it was estimated to average 20 minutes, at an annual cost of about $54,000.